Overview
What is Upwork?
Upwork headquartered in Mountain View, California offers their eponymous freelance management system (FMS).
My experience...Scammed by (in my opinion) Upwork freelancer
Upwork can be a great resource, but it's the Wild West and there are plenty of ways to waste time and money!
Upwork creates and aide in business Efficiency!
Upwork - A Great Place to be Connected with Projects that are Specific to Your Skills
Upwork is great
I feel as Upwork tried to destroy our business.
The best way to find contractors, track their hours and see positive results for your projects!
Upwork Is A Freelancer's Dream
Upwork - Easy Freelancer Software
Upwork: Great for time tracking and finding clients
Great platform to bring together service providers with business owners in the most agile way
Upwork works!
Upping the Freelancer Game
Upwork offers flexibility, credibility and trust to your outsourced workforce search
Expands your network to around the globe
Reviewer Pros & Cons
Pricing
Plus
$49.99
Basic
Free
Entry-level set up fee?
- No setup fee
Offerings
- Free Trial
- Free/Freemium Version
- Premium Consulting/Integration Services
Product Demos
Data Entry Work Demo for BEGINNERS | Make Money Online
Product Details
- About
- Tech Details
- FAQs
What is Upwork?
Upwork Video
Upwork Technical Details
Deployment Types | Software as a Service (SaaS), Cloud, or Web-Based |
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Operating Systems | Unspecified |
Mobile Application | No |
Frequently Asked Questions
Comparisons
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Reviews and Ratings
(67)Community Insights
- Business Problems Solved
- Pros
- Cons
- Recommendations
Upwork, a popular freelancing platform, offers a range of use cases for both individuals and businesses. Users have utilized Upwork as a customer acquisition channel, enabling them to create a higher number of blog posts, copy for ads, and graphics for social media and Google ads at scale. The marketplace provides the opportunity to hire contract developers for small to medium-sized projects, allowing users to prioritize marketing tasks over content creation. Upwork has also become a go-to platform for agencies looking to find clients that match their specific Amazon seller skills, while facilitating billing and invoicing processes. Freelancers leverage Upwork to build a client database and generate extra income by utilizing their writing abilities. With its hourly service model, Upwork helps businesses grow in client volume and build trust through regular screenshots.
Additionally, the platform is used for short, randomly-occurring tasks that don't require hiring permanent staff or when departments are overloaded and specific skills are needed. It solves administrative pain points by providing virtual assistance for general administrative duties and data analysis. Upwork can be a quick way to outsource tasks or projects without upfront expenditure and ensures that freelancers get paid worldwide. This has proven beneficial in boosting efficiency in workflow and roadmap by providing candidates for different project lengths and commitments. Overall, users have found that Upwork streamlines the process of finding, vetting, and managing an outsourced workforce while effectively tracking hours worked and facilitating payment activities.
Valuable platform for finding verified talent: Many users have found Upwork to be a valuable platform for finding reputable and verified designers, writers, and creative talent. They appreciate the extensive candidate pool on Upwork, stating that it almost guarantees finding individuals who specialize in the specific skills they are looking for. Convenient communication and project management: Users appreciate how easy it is to communicate with customers and keep track of billing, tracking, and conversations in one place on Upwork. They also like the messaging service available on Upwork's desktop app, browser app, and mobile app, which allows them to stay in constant contact with clients regardless of their location. Flexible payment options: Some users find it useful that Upwork offers both fixed bid and hourly options. They mention that these options are helpful for different kinds of projects and provide flexibility when working with freelancers.
Difficult to contact customer service: Many users have expressed frustration with Upwork's customer service, finding it difficult to get in touch and feeling that the company lacks transparency in their decision-making processes.
Upwork does not prioritize freelancers' best interest: Reviewers frequently mention that Upwork seems to prioritize its own interests over those of the freelance community. This has led many freelancers to feel disposable and undervalued on the platform.
High fees charged by Upwork: A common complaint among users is the high fees charged by Upwork, especially for freelancers who are just starting their businesses. These fees are seen as a significant barrier and make it challenging for both clients and freelancers to use the platform cost-effectively.
Users recommend the following when using Upwork:
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Be patient and put in consistent effort to find good clients and build a good rating. Thoroughly fill out your Upwork profile and explain your needs clearly.
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Send multiple pitches per week and bid lower than others when starting out. Take on jobs outside of your preferred skills to get the first few 5-star reviews. Start with small, quick turnover projects to build your portfolio. Ask for fair pricing to avoid charging too little.
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Use a guide and review freelancers' performance on Upwork for reliability. Conduct thorough interviews with candidates on Upwork and communicate only through the platform. Make sure to explain what you need in detail and have a clear idea of what you want.
Overall, users highly recommend trying Upwork for freelancing opportunities and finding qualified professionals. They believe that Upwork is a great platform for achieving business objectives, economic independence, and connecting with excellent freelancers quickly.
Attribute Ratings
Reviews
(1-7 of 7)My experience...Scammed by (in my opinion) Upwork freelancer
- Their site looks good
- In my experience, they allow scamming on their site, freelancers ripping clients off
- In my opinion, their Customer Support don't take disputes seriously
- In my experience, Upwork removes written reviews
The best way to find contractors, track their hours and see positive results for your projects!
- Easy to find reputable and verified designers, writers and creative talent
- Keeps billing, tracking and conversations in one easy to manage place
- Makes sharing a job listing quick and easy and pulls in new potential contractors at lightning speed
- Once you find a professional you have to make sure to turn off applications to make sure that you don't continue to receive email notifications about inquiries.
Upwork Is A Freelancer's Dream
- Provides means of easier communication and contract setup
- Matches our skillset with people in need
- Makes it easy to bill and invoice clients all in one location
- They are really particular about not taking people off the platform, which can make things difficult during the initial meeting process if they want to know more about us or if they have trouble using the call features. It is understandable though, so Upwork doesn't lose the business off the platform.
- Their calendar sync feature can be a little tricky and make it hard to schedule calls or meetings. I was able to figure it out, but it took me a bit.
- I don't really like how you have to pay for connects when applying for jobs, but I understand why Upwork does it.
Upping the Freelancer Game
- It provides access to talent across the globe -- location is no longer an issue.
- The feedback/rating system helps with choosing the right candidate.
- The escrow system is great for us to feel safer. It can be scammed still, but only to an extent.
- The error messages are quite prevalent. The system isn't fail-safe.
- I signed up to receive notices about partial disruptions, etc, and I get a handful of notifications weekly.
- The mediation services that help with the return of escrow are not always just.
Upwork - Global marketplace for hiring freelancers
- Allows us to filter freelancers by location. This is especially important when working across time zones.
- Upwork is one of the only freelancing websites that actually provides a filter for US based contractors; and they rigorously verify this.
- Huge candidate pool. You're almost guaranteed to find a few individuals who specialize in whatever you're looking for.
- Allows both fixed bid and hourly. Each one is useful for different kinds of projects.
- Costs and fees. Upwork is not cheap. As a client you pay a fee to Upwork on top of what you're paying to your freelancer. As a freelancer, you ALSO pay a fee (20% of the first $500 earned from a client and 10% until you hit $10K, where it then goes to 5%).
- The process for using Upwork can be lengthy when you're trying to find a new freelancer for something you have not hired for previously. Per Upwork, it takes an average of 3 days for a client to hire a freelancer.
- Job success scores are not exactly accurate. If a freelancer ends a contract that has been sitting open too long, clients are not required to leave feedback. No feedback counts as a negative toward job success score.
On the freelancer side, Upwork is a mixed bag. Their policy of "receiving no feedback hurts job success score" seems unfair. This is far overshadowed by the 20% fee on the first $500 though. It makes doing small projects on the platform a lot less profitable or desirable (maybe they do this on purpose?). It is extremely nice though to be able to filter projects for "US only," though.
- Messaging service is available in a browser, Windows, and Android, so I can communicate with clients wherever I go.
- Project searching is very powerful, which makes it easy for me to find projects to bid on.
- Scaled project fees make great sense for long-term commitments.
- Ratings and feedback system make it easier to spot good clients.
- Tech support is active and always responsive.
- Scaled project fees make it hard to get started with some clients.
- Kinda wish we could chat with clients before making a bid, but it seems to make sense the way it is right now.
- High volume of leads with little effort on your part
- Decent rates and a wide variety of work
- You have a profile so you can brand yourself there and it is easy to get started.
- Job Success score has nothing to do with "job success." It is a arbitrary number that punishes freelancers like me that aren't doing services where a company would use me again and again. Also, they punish you for leaving jobs open even though most clients want to leave the job open in case they have followup questions.
- Not enough follow up to try to get clients to leave reviews. You are punished if they don't leave feedback.
- The platform is price sensitive, this may be a smart move but it also turns a lot of top freelancers away.